Everything you'd want to ask before ordering from Foshan.
Honest answers on process, quality, shipping and payment — from the team that runs the projects.
Ordering & Process
How do I start an order? +
Send a brief — the collections you like, rough quantities and your timeline. Within one business day you receive pricing access, catalogs and a dedicated sales consultant who stays with your account.
Do I need to visit China? +
No. Projects run entirely from your brief, with photo and video approvals at every milestone. You are welcome to visit our Foshan showroom and factories, but it is never required.
What are the minimum order quantities? +
Ready-to-Ship programs start from single pallets out of our US warehouses. Custom manufacturing starts from 50 units per SKU; complete project packages are quoted per scope.
How long does a custom order take? +
Typically 8–12 weeks door to door: samples in 15–20 days, 30–45 days of production and QC, then 4–6 weeks of ocean transit. Ready-to-Ship stock delivers in days.
Customization & OEM
Can you customize dimensions and finishes? +
Yes — width, depth, height, frame finish, weave and fabric are adjusted to your spec. Shop drawings are confirmed with you before production begins.
Can you build from my designer’s drawings? +
Yes — bespoke pieces are manufactured to architectural or designer drawings, with material samples couriered for approval before the full build.
Do you offer private label? +
Yes — your brand on labels, cartons and care guides. Exclusive designs and territory protection are available for container-program importers.
Do you provide samples before production? +
Yes — fabric, finish and weave samples ship by courier in 15–20 days for approval before anything enters production.
Quality & After-Sales
How is quality controlled? +
Four documented stages: material inspection, in-line production checks, packaging drop-tests and supervised container loading. You receive the full AQL 2.5 report with photos before balance payment.
What if something arrives damaged? +
Every crate is photographed before dispatch. Report damage with photos on arrival and your project team arranges repair parts or replacement — same contact, no runaround.
Is there a warranty? +
Yes — structural frames carry 3-year coverage; finishes, slings and cushions are covered per the quotation. Terms are documented before you order.
Are your materials rated for outdoor use? +
Yes — solution-dyed acrylic fabrics, HDPE weaves, powder-coated aluminum and grade-A teak, all specified for UV, rain and salt-air exposure.
Shipping & Installation
Which countries do you deliver to? +
30+ countries — the US, Canada, Australia, Europe and the Middle East are weekly routes. Shipping method and timeline are confirmed in your quotation.
Who handles customs? +
On DDP terms, we do — export documentation, customs clearance, duties and last-mile delivery are coordinated end to end. FOB and LCL terms are also available.
How fast is Ready-to-Ship stock? +
Stock in our NJ, GA and CA warehouses ships in 5–7 business days by LTL or full truck. Will-call pickup is available at every site.
Do you install on site? +
For full projects, installation supervision and detailed manuals are included; for hospitality programs we can brief and supervise local crews through opening day.
Payment & Pricing
What are the payment terms? +
Custom orders: 30% deposit to enter production, 70% balance after you approve the inspection report — never before. Ready-to-Ship stock is invoiced against the PO.
How do you quote — FOB or DDP? +
Either. Quotations are line-item, showing unit price, packing, freight and duties separately, so you can compare terms honestly.
Which currencies and methods do you accept? +
USD wire transfer is standard; EUR and AUD available. All payments go to the company account named on your contract.
Are there hidden costs? +
No — the quotation is the price. Anything outside scope (design changes, expedited freight) is quoted and approved by you before it happens.
Ask us anything
The fastest answer comes from your project details. Send a question and a consultant replies within one business day.
trade@palmayard.com